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Additionally, customers can receive assistance from other Acronis Users and learn more about your product by use of best practices posted by other users on our User Based Community Forum at.
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Knowledge base: customers who do not wish to purchase support for a single incident, or enroll in the Acronis Advantage program can use the Knowledge Base to search for help on a particular issue.
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If the support program has expired, one can renew it to continue receiving support and upgrade protection. During their first year, customers are eligible for support with the options described on the Acronis Advantage web page. PPI support is valid for one support case, and is priced at $20.00 per incident.Īcronis Advantage ™ program: All Acronis Business products come with the first year of support included as part of the Acronis Advantage program.
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Customers who purchased PPI are eligible for phone support and priority chat/email support. Customers can purchase PPI on after selecting the type of request, choosing a registered product and clicking "Buy Pay Per Incident". Pay Per Incident (PPI, for Home products only): customers who purchased a Home product can choose to purchase support for a single incident to get phone support. After that the contact info and support options will be displayed. Please go to, select the type of your request and product name (where applicable). Support includes chat and email support channels for perpetual licenses and chat, email and phone for subscriptions. How do I receive an upgrade for my Business product under maintenance?Ī: Acronis customers can choose one of the following optionsįree support for recent purchases (for Home products only): customers who purchase a Home product are entitled to standard support as per Support Lifecycle.Can I get support for Original Equipment Manufacturer (OEM) products like Maxtor MaxBlast 5 or Seagate DiscWizard?.
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